Dealing with Difficult People

Dealing with Difficult People Brinkman Rick ,Kirschner Dr. Rick Wydawca: McGraw-Hill Education - Europe Data wydania: 2003 ISBN: 9780071416412 Liczba stron: 64 Format: 226 x 157 x 2 Rodzaj oprawy: Spiral bound Opis produktu: Provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.