On the Front Line: Organization of Work in the Information Economy

On the Front Line: Organization of Work in the Information Economy Frenkel Stephen J. ,Korczynski Marek ,Shire Karen A. ,Tam May Wydawca: Cornell University Press Data wydania: 1999 ISBN: 9780801485671 Liczba stron: 320 Format: 235 x 155 x 18 Rodzaj oprawy: Paperback / softback Opis produktu: The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...