Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience

Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience Omachonu Vincent K. (University of Miami Coral Gables Florida USA) Wydawca: Taylor & Francis Ltd Data wydania: 2018 ISBN: 9781138499690 Liczba stron: 230 Format: 186 x 261 x 16 Rodzaj oprawy: Hardback Opis produktu: This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle - quality, technology, costs, productivity, and customer service.