Providing Quality in the Public Sector

Providing Quality in the Public Sector Gaster Lucy ,Squires Amanda Wydawca: Open University Press Data wydania: 2003 ISBN: 9780335209552 Liczba stron: 304 Format: 228 x 151 x 25 Rodzaj oprawy: Paperback / softback Opis produktu: Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.