The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Hyken Shep Wydawca: John Wiley and Sons Ltd Data wydania: 2009 ISBN: 9780470404829 Liczba stron: 256 Format: 235 x 162 x 23 Rodzaj oprawy: Hardback Opis produktu: The Cult of the Customer is about creating the kind of customer experience that leads to loyalty and referrals. Author Shep Hyken takes concepts from customer service, customer loyalty, internal service, and the customer experience and puts them into an easy-to-implement format that will lead an organization s culture to a cult of amazement.