Customer Service: Utility Style

Customer Service: Utility Style McLean-Conner Penni Wydawca: PennWell Books Data wydania: 2005 ISBN: 9781593700539 Liczba stron: 250 Format: 229 x 152 Rodzaj oprawy: Hardback Opis produktu: This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations.