Integrating Total Quality Management in a Library Setting

Integrating Total Quality Management in a Library Setting Jurow Susan ,Barnard Susan Wydawca: Taylor & Francis Inc Data wydania: 1993 ISBN: 9781560244639 Liczba stron: 214 Format: 229 x 152 Rodzaj oprawy: Hardback Opis produktu: This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services.