Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience A practical approach to better customer experience through service design Service Design for Business helps you transform your customers experience and keep them engaged through the art of intentional service design. Autor: Ben Reason, Lavrans Lovlie Wydawnictwo: John Wiley & Sons Inc Rok wydania: 2016 Okładka: twarda Liczba stron: 208 Wymiary: 16.3 x 23.7 x 2.7 cm Język: angielski ISBN: 9781118988923