Assessing Service Quality: Satisfying the expectations of library customers

Assessing Service Quality: Satisfying the expectations of library customers Hernon Peter ,Altman Ellen ,Dugan Robert Wydawca: Facet Publishing Data wydania: 2015 ISBN: 9781783300594 Liczba stron: 232 Format: 218 x 280 x 15 Rodzaj oprawy: Paperback / softback Opis produktu: This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.