Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

Scorecards for Results: A Guide for Developing a Library Balanced Scorecard A balanced Scorecard is a performance measurement tool popularized by Robert Kaplan and David Norton in a 1993 Harvard Business Review article and subsequently refined by them and others. This title not only explains the original model in terms librarians can relate to, but adapts it to better meet the needs of the library community. Autor: Joseph R. Matthews Wydawnictwo: Bloomsbury Publishing PLC Rok wydania: 2008 Okładka: miękka Liczba stron: 112 Wymiary: 25 x 17.6 x 0.8 cm Język: angielski ISBN: 9781591586982