Service Quality in Academic Libraries

Service Quality in Academic Libraries Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions outputs. Autor: Peter Hernon, Ellen Altman Wydawnictwo: Bloomsbury Publishing PLC Rok wydania: 1996 Okładka: twarda Liczba stron: 204 Wymiary: 24 x 16.1 x 1.6 cm Język: angielski ISBN: 9781567502091