Professional Front Office Management: Pearson New International Edition

Professional Front Office Management: Pearson New International Edition Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the 'hub' of the property's communications and operations systems and usually the first point of contact for a hotel guest. Autor: Robert H. Woods, Jack Ninemeier Wydawnictwo: Pearson Rok wydania: 2013 Okładka: miękka Liczba stron: 656 Wymiary: 27.9 x 21.6 x 3.4 cm Język: angielski ISBN: 9781292026985